Cookie Policy

This cookie policy has been created and updated by CookieFirst.com.

This cookie table has been created and updated by the CookieFirst consent management platform.

Consent to the use of cookies.

For our website to function properly we use cookies. To obtain your valid consent for the use and storage of cookies in the browser you use to access our website and to properly document this we use a consent management platform: CookieFirst. This technology is provided by Digital Data Solutions BV, Plantage Middenlaan 42a, 1018 DH, Amsterdam, The Netherlands. Website: https://cookiefirst.com referred to as CookieFirst.

When you access our website, a connection is established with CookieFirst’s server to give us the possibility to obtain valid consent from you to the use of certain cookies. CookieFirst then stores a cookie in your browser in order to be able to activate only those cookies to which you have consented and to properly document this. The data processed is stored until the predefined storage period expires or you request to delete the data. Certain mandatory legal storage periods may apply notwithstanding the aforementioned.

CookieFirst is used to obtain the legally required consent for the use of cookies. The legal basis for this is article 6(1)(c) of the General Data Protection Regulation (GDPR).

Data processing agreement

We have concluded a data processing agreement with CookieFirst. This is a contract required by data protection law, which ensures that data of our website visitors is only processed in accordance with our instructions and in compliance with the GDPR.

Server log files

Our website and CookieFirst automatically collect and store information in so-called server log files, which your browser automatically transmits to us. The following data is collected:

Your consent status or the withdrawal of consent
Your anonymised IP address
Information about your Browser
Information about your Device
The date and time you have visited our website
The webpage url where you saved or updated your consent preferences
The approximate location of the user that saved their consent preference
A universally unique identifier (UUID) of the website visitor that clicked the cookie banner

1. Who are we?

1.1 We are Pop In The Doll Shop B.V. trading as “Pop In The Doll Shop”. For privacy queries, you can contact us at [email protected]. Other contact details are on our website.

2. What’s the point of this policy?

2.1 It tells you what to expect when we collect your personal information (which includes personal information about you but also information that can be used to track you such as your IP address - see further below). Please only use our site if you are completely happy with this policy.

2.2 Generally, the policy covers only information provided to us. If you give personal information to other people, such as payment providers or other websites, please check their privacy policies.

3. Might the policy change?

3.1 Yes. Please check whenever you visit our website. We will assume you agree to the new version of the policy if you use the site after its effective date.

4. What personal information do we collect?

4.1 Information which you upload to our site or otherwise give us (e.g. via our site or by phone or email or contact form) such as your name, contact details, how you heard about us as well as any personal information which you include in public activities on our site, e.g. reviews, uploaded photos, posts or comments. Please note that calls to our contact centre may be monitored or recorded.

4.2 Limited information made available to us by our payment provider for verification purposes e.g., your IP address used for payment, fraud score, email address, trading name and card address.

4.3 Automated information such as the internet protocol (IP) address used to connect your device to the internet, connection information such as browser type and version, information about your device including device-type and device identifier, operating system and platform, mobile network data, a unique reference number linked to the data you enter on our system, login details, the site from which you arrived at our site, details of your activity with date / time stamps including pages you visited and your searches / transactions.

5. What's our reason/ legal basis for collecting the information?

5.1 Because it’s necessary to provide you with our goods or services under our contract with you. We may use it for other purposes (such as email marketing) if you consent. In the case of other data such as automated information collected when you browse our site, we use this to manage and improve our site in accordance with our “legitimate interests”.

6. What do we do with personal information?

6.1 Provide our site, e.g. send service messages, process payments, fulfil orders.

6.2 Send you marketing messages, if you have given permission. You can withdraw permission at any time as explained on our site or by emailing us at the above email address.

6.3 Use it to recognise you when you visit or return to our site to track traffic and usage patterns, prevent or detect fraud or abuses and help us improve our site.

7. How long do we keep it?

7.1 We will generally keep your information for up to six years after your account is closed - for tax reasons and/or to help deal with any disputes. That timeframe may vary if we are legally required to keep information for a particular period. We will keep your information which we use for marketing until you tell us to stop sending you marketing messages. We will remove public information about you on our site if you email us at [email protected] to request removal and/or to close your forum account.

8. To whom do we send or make available your personal data?

8.1 To other people who supply us with a service, e.g. couriers (to enable delivery of goods), warehouse storage and fulfilment providers, e-commerce platform providers, web developers, website hosts, accounting and form-building services, content delivery networks and businesses which help us send communications or monitor our website.

8.2 To Reviews.co.uk (name, email address, IP address and product purchased) to enable them to invite to you to review your purchase on their site.

8.3 To Klaviyo.com (name, email address, IP address and product interests) to help deliver a more personalised experience to our customers.

8.4 To other users of our site, if you enter personal information into a public profile or otherwise include it in a post, comment or other public action on our site. If you use our forum, your activity and membership status are visible to other users.

8.5 To the police or other relevant authorities or to complainants, if we think the personal information breaches our terms and conditions, or it is necessary to protect us or others, or that a criminal offence may have been committed, or where required by law or where requested by the police or other appropriate authorities.

8.6 To potential buyers so far as reasonably necessary, in the case of an actual or proposed (including negotiations for a) sale or merger or business combination involving all or the relevant part of our business.

9. What happens to your personal data?

9.1 These go direct to our payment partners. We do not receive such information except as stated above. To ensure your details are not being used without consent, our payment partners may send your personal information to relevant third parties including credit reference and fraud prevention agencies, who may keep a record of that information.

10. Do we send your information outside the European Union?

10.1 Your personal information which we collect is stored within the EU and is not transferred to any third countries except for the following.

10.2 Your personal information may be transferred to the US by the following companies certified under the EU-US Privacy Shield Framework, which provides certain safeguards for your personal information: Google (analytics), Klaviyo (email delivery), Mailgun (email delivery), Cloudflare (security), Amazon Web Services (web hosting), SurveyMonkey Inc / Wufoo (form building services), Facebook (advertising / analytics).

11 What rights do you have?

11.1 If the legal requirements are met: To ask us for access to your personal information, to rectify it if there are mistakes, to delete or restrict or object to its use in certain circumstances or to “data portability”.

11.2 If you have a complaint about how we are dealing with your personal information, please contact us via the email address above. If you are not happy with our response or think we are not handling your personal information in accordance with the law, you can complain to the the European Commission's platform for online dispute resolutions (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/. We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body. The competent body in this matter is: the Dutch Data Protection Authority (AP) at https://www.autoriteitpersoonsgegevens.nl/nl